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Frequently Asked Questions
Where can I purchase parts?
Parts can be purchased through any Authorized GUARDIAN Dealer. See our
Dealer Locator
to find a dealer near you. They can also be ordered online through Order Tree at www.ordertree.com or by calling (877) 500-7499. Part numbers are located in the owner's manual. In addition, all Camping World™ locations can obtain parts from GUARDIAN.
Where can I find a GUARDIAN RV dealer in the U.S. or Canada?
To locate a dealer near you, please refer to our
Dealer Locator
section on this Web site or call our Automated Dealer Locator (for U.S. locations only) at 1-800-333-1322.
How do I obtain the maintenance items that I'll need to perform routine maintenance on my GUARDIAN RV generator?
A convenient preventative maintenance kit is available which contains the necessary items for routine service. These can be obtained from any Authorized Service Dealer. Refer to your
owner's manual
for procedures and schedules. All RV generators feature single-side serviceability with all routine maintenance points positioned up front for easy access.
- PM Kit Part number for PRIMEPACT® Series – 0C7107
- PM Kit Part number for QUIETPACT® Series gas and LP units – 0E1130
- PM Kit Part number for QUIETPACT® Diesel Series – 0E1744
I can't find my original GUARDIAN RV generator owner's manual. How can I get another copy?
For our customer's convenience, we now offer technical information, diagnostic repair, installation and owner's manuals online. Please refer to the
Owner's Manual
section for this information.
What type of oil should I use?
Use only high quality detergent oil rated with American Petroleum Institute (API) Service Classification SG, SH or SJ. DO NOT USE special additives. Petroleum-based detergent oils help to keep the engine clean and prevent the formation of gum and varnish deposits. DO NOT USE SAE 10W-40. Synthetic oil may be used only after the recommend break-in period.
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Oil Capacity (US Qts.)
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1.5
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0.84
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1.9
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3.7
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All of the above capacities include crankcase and oil filter.
My owner's manual recommends running the generator weekly. Why is this necessary?
Performing a weekly “exercise” of the generator is necessary to promote engine and alternator longevity. GUARDIAN recommends that you start and operate the generator at least once every seven days. To exercise, start the generator, turn on a few appliances and let the generator run for at least 30 minutes. This lubricates internal parts and helps to eliminate any condensation that may have built up in the alternator.
Where do I go to have warranty repairs performed?
Any Authorized Service Center can perform warranty service. To locate a dealer near you, please refer to our
Dealer Locator
section on this Web site or call our Automated Dealer Locator at 1-800-333-1322, available 24/7/365. Our Authorized Service Centers provide parts, service and information on GUARDIAN RV equipment, regardless of where it was purchased. Authorized Service Centers are staffed with trained technicians certified in supporting all aspects of the entire RV generator line.
Is my warranty transferable?
Effective January 1, 1998, new RV generators purchased by the original owner will have a
3-year transferable limited warranty.
This transferable limited warranty is in effect only if the original owner has properly submitted a
product registration form
to GUARDIAN. For subsequent owners, the 3-year limited warranty begins at the original date of purchase and requires submittal of an additional warranty registration form to GUARDIAN.
How can I troubleshoot my generator on my own?
Each Owner's Manual has an easy to use Troubleshooting Guide. Follow the guide to determine if the fault is simple to remedy.
My generator starts hard. What could be the cause?
The most common problem associated with hard starting on a gasoline unit is stale fuel. Fuel stabilizers should be used to extend fuel life. On a liquid propane (LP) unit, the most common problem is insufficient LP at the generator regulator ― eleven inches of water column is needed.
My generator runs but has no A/C output, is this normal?
No. See the Troubleshooting Guide in your
Owner's Manual.
My generator runs and produces power, but it won't produce its full rated power.
The generator may require an engine governor adjustment. To locate an Authorized Service Center near you, refer to our
Dealer Locator
section on this Web site.
Is my generator capable of producing 240 Volts?
Yes. The PRIMEPACT Series generators can be reconfigured to 240 volts. Only a certified dealer should make this modification. Improper reconfiguration can damage the generator or on-board appliances.
Can my computer and other electronic equipment be used while operating my RV generator?
Yes. GUARDIAN offers models from 3.4 kW to 7.5 kW, which are compatible with all electronic devices, including computers.
What about emissions regulations? Do I need to "de-carbonize" the engine periodically?
No. GUARDIAN uses overhead valve, industrial-grade engines in its RV generators. They comply with all current emissions requirements. Unlike other generator engines, there is no need to overhaul the engine to remove carbon.
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